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Returns and Refunds Policy

FJ Kart Ltd.
Effective date: 18 July 2026

You may return most unopened, unused items within 14 days of receiving them. Return shipping is paid by you. Defective items are handled separately and at our cost.

1. Change-of-mind returns

We accept returns within 14 days of the date you receive your order, provided that:

  • the item is unused and in the condition you received it;
  • the item is in its original packaging, unopened, with all seals, tags and accessories intact;
  • you have proof of purchase (your order number or receipt).

Return shipping is your responsibility. We recommend using a trackable service, as we cannot process a refund for an item that does not reach us. Once we receive and inspect the item, we will issue a refund to your original payment method within 10 business days. Original shipping charges are not refunded.

Items that cannot be returned for change of mind

  • Items that have been opened, used, installed, assembled or modified
  • Items sold as clearance, final sale, or "as-is"
  • Special-order items brought in at your request
  • Gift cards

2. Defective, damaged or incorrect items

If an item arrives defective, damaged in transit, or is not what you ordered, contact us within 14 days of delivery at support@fjkart.ca with your order number and photographs of the issue. For these items we pay return shipping, and you may choose a replacement, a repair, or a full refund including original shipping. This is separate from the change-of-mind window above and is not limited by it.

3. Manufacturer warranty

The products we sell are supplied by their original manufacturers and carry the manufacturer's warranty, which passes to you as the purchaser. Warranty length and coverage vary by product and manufacturer. FJ Kart Ltd. is a reseller. We do not manufacture the products we sell and do not provide a separate warranty beyond the manufacturer's, except where required by law. We will help you make a warranty claim with the manufacturer — contact support@fjkart.ca with your order number.

4. Your statutory rights

Nothing in this policy limits or removes the rights you have under the Consumer Product Warranty and Liability Act (New Brunswick) or other applicable consumer protection legislation. Those rights apply regardless of what this policy says, and they include implied warranties as to the quality and fitness of consumer products. If any part of this policy conflicts with your statutory rights, your statutory rights apply.

5. How to start a return

  1. Email support@fjkart.ca with your order number and the reason for return.
  2. We will reply with a return authorisation and the return address.
  3. Ship the item back, or bring it to our Moncton location during business hours (Monday to Saturday, 9:00 a.m. to 5:00 p.m.).

Please do not ship items back without contacting us first. Unauthorised returns may be refused or delayed.

6. Orders collected in store

Items collected in person may be returned to the same location under the same conditions and timeframes set out above. Bring your order confirmation.

7. Refund timing

Refunds are issued to the original payment method. Once we process a refund, the time it takes to appear on your statement depends on your card issuer or bank — typically 3 to 10 business days, and outside our control.

8. Contact

FJ Kart Ltd.
61 Halifax Street
Moncton, New Brunswick E1C 9R5
Canada
Email: support@fjkart.ca
GST/HST registration: 735179350RT0001

This policy may be updated from time to time. The version in effect at the time of your order is the one that applies to that order.